For parents helping from out of state
This page is for the parent who gets the call: something looks wrong at the off-campus house and you need a calm local next step.
Details to gather
- When water appeared and whether it followed rain, snowmelt, plumbing use, or unknown timing.
- Where water first entered and which materials are wet: carpet, drywall, trim, stored items, or concrete only.
- Whether foundation cracks, bowed walls, or musty odor are also present.
Useful photos
- Wet area from several angles.
- Wall/floor joint, sump pit, cracks, stains, downspouts, exterior grade, and window wells.
- Finished materials touched by water.
Safety boundary
- Avoid electrical hazards, unstable ceilings/walls, sewage, and standing water risks. If unsafe, contact emergency or qualified help directly.