For parents helping from out of state
This page is for the parent who gets the call: something looks wrong at the off-campus house and you need a calm local next step.
What matters first
- Where the crack is: basement wall, exterior brick, drywall, slab, or crawl space area.
- Whether it is new, widening, wet, or paired with sticking doors or floor slope.
- Whether your student has told the landlord/property manager yet.
Photos to request
- One wide shot of the whole wall or room.
- A closeup with a ruler, coin, or tape for scale.
- Nearby doors, windows, water stains, exterior grade, gutters, and downspouts.
Parent next step
- Collect the photos and timeline.
- Ask who controls access and repair approval.
- Submit the callback form if you need help organizing a local next step.